Consumer Litigation
When the company will not listen, the Commission will.
What this engagement covers
Consumer Litigation, End-to-End.
Complaints before District, State and National Consumer Commissions for defective goods, deficient services, medical negligence, builder defaults, insurance repudiation and financial mis-selling. We focus on evidence-led complaints that produce real compensation, not paper victories.
Our process
From First Call to Final Order
Confidential Intake
30-min discovery call on phone or Zoom. We confirm scope, urgency and fee on the same call.
Diligence & Strategy
Document review, record retrieval and a written strategy note — including timeline, risks and milestones.
Documentation & Filing
Drafting, apostille, Power of Attorney, registration and filing handled end-to-end by a named matter lead.
Representation
Court, tribunal, registrar or counterparty representation — with weekly written updates across time-zones.
Closure & Handover
Final order, registered deed or settlement, plus a sealed matter file and post-closure compliance calendar.
Why IndusGuard
Built for Matters That Cross Borders
One named matter lead
No call-centre, no hand-offs. A senior advocate owns your file end-to-end.
NRI desks across 8 countries
Overlapping US, UK, Gulf and APAC hours — apostille and POA built into every workflow.
Weekly written updates
Plain-language progress notes, secure document portal and milestone-based fees.
Pan-India bar coverage
Empanelled counsel across High Courts, NCLT, DRT and the Supreme Court of India.
Where we serve
A Global NRI Desk, Anchored in India.
We act for clients across 8+ countries and represent matters in every major Indian jurisdiction — High Courts, NCLT, DRT and the Supreme Court.
- United States
- Canada
- United Kingdom
- UAE
- Australia
- Singapore
- Germany
- Saudi Arabia
- Kolkata
- Mumbai
- Delhi NCR
- Bengaluru
- Chennai
- Hyderabad
- Pune
- Pan-India
Common questions
Before You Call
Can NRIs file consumer complaints in India for defective products or services?+
Yes. Any person who has purchased goods or availed services qualifies as a consumer under the Consumer Protection Act 2019. NRIs who have purchased property, financial products, or services from Indian companies can file complaints before the District Consumer Commission (for claims up to Rs. 50 lakh), State Consumer Commission (up to Rs. 2 crore), or National Consumer Commission (above Rs. 2 crore).
What key changes did the Consumer Protection Act 2019 introduce?+
The Consumer Protection Act 2019 replaced the 1986 Act and introduced: online complaints through the E-Daakhil portal, product liability for manufacturers and sellers, stricter penalties for misleading advertisements, mediation as a mandatory first step in certain disputes, and expanded jurisdiction to cover e-commerce platforms and online transactions.
Can an NRI file a RERA complaint against a builder from abroad?+
Yes. RERA complaints can be filed online through each state's RERA portal. NRIs who have purchased property in a RERA-registered project can file complaints for delayed possession, defective construction, false representations, or refund claims. An advocate in India can file and represent the NRI before the RERA authority through a Power of Attorney.
What is the time limit for filing a consumer complaint in India?+
Consumer complaints must be filed within 2 years from the date the cause of action arises under the Consumer Protection Act 2019. The Consumer Commission can condone delay for sufficient cause. NRIs should file promptly on discovering the deficiency to avoid limitation issues.
Can an NRI file a complaint for insurance claim repudiation in India?+
Yes. Insurance claim repudiation constitutes a deficiency in service under the Consumer Protection Act 2019. NRIs with life, health, property, or vehicle insurance policies in India can file before the appropriate Consumer Commission. Complaints against insurance companies can also be filed before the Insurance Ombudsman for faster resolution.
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